Important Documents

• Accessible Customer Feedback Form
• Accessible Customer Service Plan

• Strategy Roadmap 2014-2020
• Four Villages’ 2014-2020 Strategic Plan
• Four Villages Population Health Program Framework

• Annual Report to the Community 2020-2021
• Annual Report to the Community 2019-2020
• Annual Report to the Community 2018-2019
• Annual Report to the Community 2017-2018
• Annual Report to the Community 2016-2017
• Annual Report to the Community 2015-2016
• Annual Report to the Community 2014-2015

• Statement of Privacy Practices
• Client Bill of Rights and Responsibilities
• Client Declaration of Values (in English, Chinese, French, Lithuanian, Polish, Russian, Spanish, and Ukrainian)
• Organizational Manual Chapter 5: Rights, Responsibilities and Code of Conduct

Quality Improvement Plan for 2018-2019

M-SAA for April 1, 2019 to March 31, 2020

• Community Physician Referral Information – Bloor Location
• Community Physician Referral Information – Dundas Location
• Living Better With COPD