Important Documents Documents available in alternative formats upon request Accessibility Our Strategic Plan Annual Reports Client Resources Quality Improvement Plan Multi-Sector Service Accountability Agreement Referral Forms and Information Board Agendas and Minutes Accessibility Resources Accessible Customer Feedback Form Accessible Customer Service Plan Our Strategic Plan Strategy Roadmap 2014-2020 Four Villages’ 2014-2020 Strategic Plan Four Villages Population Health Program Framework Annual Reports Annual Report to the Community 2019-2020 Annual Report to the Community 2018-2019 Annual Report to the Community 2017-2018 Annual Report to the Community 2016-2017 Annual Report to the Community 2015-2016 Annual Report to the Community 2014-2015 Client Resources Statement of Privacy Practices Client Bill of Rights and Responsibilities Complaint process for clients and community members Client Declaration of Values (in English, Chinese, French, Lithuanian, Polish, Russian, Spanish, and Ukrainian) Organizational Manual Chapter 5: Rights, Responsibilities and Code of Conduct Quality Improvement Plan Quality Improvement Plan for 2018-2019 Multi-Sector Service Accountability Agreement M-SAA for April 1, 2019 to March 31, 2020 Referral Forms and Information Community Physician Referral Information – Bloor Location Community Physician Referral Information – Dundas Location Living Better With COPD
