Message to our Clients about COVID-19

COVID-19 Vaccine Update

Please click here to see covid-19 vaccine exemption information

While we strongly encourage all those who are eligible to get vaccinated, Four Villages does not have any vaccine at this time.

Some people are able to get the vaccine at clinics and pharmacies.

For those eligible, COVID-19 vaccine appointments can be booked through the following:

  1. Hospital and Ontario Health Team supported clinics by visiting the Toronto COVID-19 Vaccine Website: or by calling the central line: 1-888-385-1910 
  2. Through the Provincial booking system online or by calling 1-833-943-3900
  3. List of Pharmacy Locations offering the vaccine.

Eligibility for COVID-19 vaccines changes quickly.  Please refer to the above websites for the most up-to-date information on eligibility.

More COVID-19 vaccine resources are available on our Community Resources page. 

Click here for updates to services and programs at Four Villages.

Please call Four Villages before visiting us

The health, safety and well-being of our Four Villages’ clients, staff, volunteers and community is our top priority. During this phase of the provincial framework, the safety measures we currently have in place for our clients and staff continue to fully and effectively serve us.

When possible, all of our providers continue to offer telephone or video appointments. In-person visits are available if needed.

We are following the lead of Canadian and Provincial public health authorities and we are taking all appropriate measures to ensure our centres are safe and that we have existing plans and training protocols in place to ensure they stay that way.

We continue to monitor for developments very closely at this important time.

If you are coming to Four Villages, please wear a mask.

If you have a scheduled appointment, you will receive a call before your appointment to be screened for symptoms of COVID-19.  You will be screened again once you arrive at our centre.

If You Are Concerned You Might Have COVID-19 – Four Villages does NOT provide testing

A COVID-19 Assessment centre is open at St. Joeseph’s Health Centre in the Sunnyside building, 1st floor (entrance available on Sunnyside Avenue).

Please visit the City of Toronto’s web page to see who should visit an assessment centre.

Non-insured people are able to access the assessment centres without barrier.

Who Should Visit the Emergency Department

People who have more severe symptoms

  • shortness of breath
  • chest discomfort
  • lethargy or drowsiness
  • weakness
  • dizziness

If you are not well enough to take personal transportation, call 911.

These people do not need to call Telehealth Ontario, or be assessed for COVID-19, regardless of their travel history.

What We are Doing at Four Villages in Response to COVID-19

We have put additional actions in place to ensure your safety as well as the safety our our team.

  • Effective immediately all in-person group programming is cancelled until further notice
  • We are screening all clients who want to schedule an appointment, or who come in for a scheduled appointment, to ensure that clients feeling unwell with flu-like symptoms are identified early while helping them to access the right services
  • Please cooperate with the screening and be honest and up front about your symptoms, exposure and travel history to not put our staff or community at risk.
  • We have introduced enhanced cleaning protocols in both of our locations, with focus on high traffic and high contact areas.
  • We have increased communications and reminders for clients and staff on important health, hygiene and safety measures and by posting signs to inform clients and visitors about COVID-19 symptoms and what to do if they have them

Please call Telehealth (1-866-797-0000) or your local public health unit (416-338-7600) for further direction and testing.

For your appointments with any of our providers

  • If you require an appointment, do not come to the clinic – please call first.  Our reception team will ask you some questions to ensure everyone’s health and safety
  • We are offering telephone and video appointments with your provider when possible to avoid an in-person visit
  • In-person visits are still offered when needed
  • We are prioritizing urgent and time sensitive requests and will postpone non-urgent visits at this time
  • If you feel you might have the symptoms of COVID-19, please use this self-assessment tool and read the directions

How You Can Keep Yourself Healthy

During this time of pandemic, you can help keep yourself and members of the broader community healthy, too. What you can do:

  • Stay home if you’re not feeling well.
  • Practice social and physical distancing
  • Wash your hands often with soap and water or alcohol-based hand sanitizer
  • Sneeze and cough into your sleeve
  • Avoid touching your eyes, nose or mouth
  • Avoid contact with people who are sick
  • Stay at home if you are sick – do not visit a long-term care, retirement home or other congregate living situation.

Stay up to date with information about symptoms and treatment, how to protect yourself, and the status of COVID-19 by following any of the credible information sources (which are being updated regularly) listed at the bottom of this page.

Visit Health Canada for evolving information about risk factors (including travel to certain locations) and symptoms.

Call your local public health department or Telehealth Ontario at 1 (866) 797-0000 for direction if you have symptoms or current risk factors apply to you, or if you have questions.

For any further inquiries, please do not hesitate to contact us

After Hours Care

If you see a doctor or nurse practitioner at Four Villages and have an urgent health concern that cannot wait until the clinic opens, you can call our after-hours phone service for medical advice.

After hours answering service:

One of our doctors will call back within 60 minutes to offer advice over the phone.

In an emergency go to your nearest hospital ER, or call 911.