Message to our Clients about CoViD-19

The health, safety and well-being of our Four Villages’ clients, staff, volunteers and community is our top priority.

When possible, all of our providers are offering telephone or video appointments. In-person visits are available if needed.

We are following the lead of Canadian and Provincial public health authorities and we are taking all appropriate measures to ensure our centres are safe and that we have existing plans and training protocols in place to ensure they stay that way.

We continue to monitor for developments very closely at this important time.

Click here for updates to services and programs at Four Villages during the second phase of gradual re-opening.

Please call Four Villages before visiting us

If you are coming to Four Villages, please bring and wear your own mask if you have one available to you.

If you have a scheduled appointment, call the day of your appointment to report ANY of the following symptoms before coming to Four Villages:

  • Fever
  • New or worse Cough
  • Difficulty breathing
  • Muscle aches
  • Chills
  • Fatigue (extra tired)
  • Headache
  • Sore throat
  • Hoarse voice
  • Runny nose
  • Sneezing
  • Nausea/Vomiting/Diarrhea
  • (Children may have tiredness or not be eating well)
  • Travel outside of Canada in the last 14 days
  • Close contact with someone who has CoViD-19 (eg. at work or at home)
  • Close contact with someone who is sick (eg. fever, cough, hard to breathe) who recently travelled

If You Are Concerned You Might Have CoViD-19 – Four Villages does NOT provide testing

A CoViD-19 Assessment centre is open at St. Joeseph’s Health Centre in the Sunnyside building, 1st floor (entrance available on Sunnyside Avenue).

This Assessment Centre is open 7 days a week from 8AM – 8PM.

Please visit the City of Toronto’s web page to see who should visit an assessment centre.

Non-insured people are able to access the assessment centres without barrier.

Who Should Visit the Emergency Department

People who have more severe symptoms

  • shortness of breath
  • chest discomfort
  • lethargy or drowsiness
  • weakness
  • dizziness

If you are not well enough to take personal transportation, call 911.

These people do not need to call Telehealth Ontario, or be assessed for COVID-19, regardless of their travel history.

What We are Doing at Four Villages in Response to CoViD-19

We have put additional actions in place to ensure your safety as well as the safety our our team.

  • Effective immediately all in-person group programming is cancelled until further notice
  • We are screening all clients who want to schedule an appointment, or who come in for a scheduled appointment, to ensure that clients feeling unwell with flu-like symptoms are identified early while helping them to access the right services
  • Please cooperate with the screening and be honest and up front about your symptoms, exposure and travel history to not put our staff or community at risk.
  • We have introduced enhanced cleaning protocols in both of our locations, with focus on high traffic and high contact areas.
  • We have increased communications and reminders for clients and staff on important health, hygiene and safety measures and by posting signs to inform clients and visitors about CoVid-19 symptoms and what to do if they have them

Please call Telehealth (1-866-797-0000) or your local public health unit (416-338-7600) for further direction and testing.

For your appointments with any of our providers

  • If you require an appointment, do not come to the clinic – please call first.  Our reception team will ask you some questions to ensure everyone’s health and safety
  • We are offering telephone and video appointments with your provider when possible to avoid an in-person visit
  • In-person visits are still offered when needed
  • We are prioritizing urgent and time sensitive requests and will postpone non-urgent visits at this time
  • If you feel you might have the symptoms of CoVid-19, please use this self-assessment tool and read the directions

How You Can Keep Yourself Healthy

During this time of pandemic, you can help keep yourself and members of the broader community healthy, too. What you can do:

  • Stay home if you’re not feeling well.
  • Practice social and physical distancing
  • Wash your hands often with soap and water or alcohol-based hand sanitizer
  • Sneeze and cough into your sleeve
  • Avoid touching your eyes, nose or mouth
  • Avoid contact with people who are sick
  • Stay at home if you are sick – do not visit a long-term care, retirement home or other congregate living situation.

Stay up to date with information about symptoms and treatment, how to protect yourself, and the status of CoViD-19 by following any of the credible information sources (which are being updated regularly) listed at the bottom of this page.

Visit Health Canada for evolving information about risk factors (including travel to certain locations) and symptoms.

Call your local public health department or Telehealth Ontario at 1 (866) 797-0000 for direction if you have symptoms or current risk factors apply to you, or if you have questions.

For any further inquiries, please do not hesitate to contact us

After Hours Care

If you see a doctor or nurse practitioner at Four Villages and have an urgent health concern that cannot wait until the clinic opens, you can call our after-hours phone service for medical advice.

After hours answering service:

One of our doctors will call back within 60 minutes to offer advice over the phone.

In an emergency go to your nearest hospital ER, or call 911.