We actively review any complaints submitted at regular intervals with our management team and our Board of Directors. An action plan for follow up and mitigation is created to ensure adequate steps are taken for correction and prevention of recurrence[a1] .

Every attempt is made to resolve a conflict or complaint at Four Villages with our clients and/or staff and make our letter for complaints available to our clients and community members. However, if a situation arises that cannot be solved at Four Villages, there are other options available. You can contact the Patient Ombudsman of Ontario or the Information Privacy Commissioner of Ontario and file a complaint.

Please complete the following form and one of our staff will get back to you.

Or email general inquiries to: info@4villages.on.ca

PLEASE NOTE: This email address is a general address for Four Villages and is NOT to be used for communicating with any of our health care providers. Please do not email any personal health information to this address.

Four Villages administrative staff may communicate with our clients by email (consistent with Provincial Health Privacy Legislation) for follow-up and the arrangement of appointments for any of our programs and services.

Medical advice will not be discussed via email and we will not send any personal health information via email. Medical providers do not communicate with clients by email regarding any aspect of their healthcare, including arrangements of appointments for any of our programs and services.

Please call us at 416‐604‐0640, or the reception desk any time you wish to contact your health care provider.